Account Manager / Senior Account Manager


| UK | Leicester | Permanent

Go back

Posted on 21.12.2023

The role…


We are looking for an exceptionally, strong and highly motivated Senior Account Manager or Account Manager who thrives in a fast-paced environment to manage through-the-line campaigns. You are someone who never settles for second best, and always delivers work to the highest standard to delight clients.


The team is made up of a cross-office team of highly talented individuals tasked with delivering a strategic and creative step-change communications with the development and implementation of stand-out through-the lines campaigns for a range of well-known consumer facing brands In the UK. From highly engaging social content and persuasive broadcast TV to immersive digital and hard working in-store POS.


In return, you will play a pivotal role in our first-class, experienced and supportive team, who work hard, but also like to have fun. This is a fantastic role for someone who wants to further their skills and experience In all channels and is passionate about making a difference on iconic brands.



A bit about krow…


krow is a full-service creative communications agency working out of four UK offices. Part of MISSION – a  collective of digital marketing and communications Agencies employing over 1,000 people across 29 locations and 3 continents. The Group successfully combines its diverse expertise to produce Work That Counts for Clients, whatever their ambitions. Creating real standout, sharing real innovation and delivering real growth for some of the world’s biggest brands.


Our clients range from big established retailers to smaller challenger brands and charities, giving our team the chance to do good over and above the business bottom line.  We make Big Positive Impacts for our Clients that drive commercial growth, with ideas that move people to think, feel and act differently.  Behind these ideas is a truly diverse culture, fuelled by passionate, sleeves-rolled up and open-minded thinkers.


It’s a no-brainer but our team are most successful when happy and fulfilled. That’s why we have many initiatives to support their development and wellbeing, including competitive benefits and family-friendly policies. With krow, it’s no egos all the way, everyone has a voice and the chance to make their own impact.




  • Managing multiple campaigns of varying types and sizes from conceptual approval to final delivery.
  • Creating and maintaining good relationships with the clients you work with to build their trust in you.
  • Understanding your client’s business… How is the brand performing? What about their competitors?
  • Keeping abreast of relevant news from the wider world.
  • Working effectively with strategy, creative and studio departments to get work done on time and budget and to client satisfaction.
  • Responsible for the timely delivery of estimates, invoicing and status, competitive and contact reports.
  • Working with external suppliers, clients and other agencies, as required, to build strong working relationships.
  • Ensuring workstreams are effectively delivered managing upwards and downwards with other account team members.



Required skills and experience:


  • At least 2 years experience working within a communications agency or managing communications campaigns client side.
  • Meticulous attention to detail
  • Experience in delivering broadcast and digital/social comms.
  • Excellent organisational, multitasking and time-keeping skills.
  • Strong communicator. Excellent written and verbal communications, as well as interpersonal skills.
  • Fully literate in Microsoft Office software, specifically Powerpoint, Outlook, Word and Excel


About you:

  • Applies a forward-thinking approach to all aspects of your work, displayed by a positive, proactive, can do attitude
  • Display the desire to grow a client portfolio by identifying and seizing opportunities organically or through new areas of the client business (Senior Account Manager)
  • Develop a clear understanding of the importance of financial rigour and accurate reporting
  • Strong time management and outstanding organisational skills
  • The ability to multitask while working to deadline yet still retaining a professional approach
  • Excellent interpersonal skills
  • Ability to work flexibly to deliver client needs
  • Self-motivated, agile thinker
  • Presents effective written and verbal communications
  • Accurate numerical and analytical skills

Thank you for your application! Please note, we are currently closed for the holidays but please don’t let that stop you from applying, we will review your application upon our return and will be in touch week commencing 8th January 2024.


Package and benefits:

Up to: £40,000 depending upon experience

  • Hybrid working model 
  • 25 days per annum, plus 8 Bank Holidays
  • Workplace pension with employer contributions
  • Health insurance
  • Life insurance
  • Cycle to Work scheme
  • Christmas Club to help our team save for Christmas
  • Interest-free loan for travel season tickets
  • Access to our bespoke learning platform Mission Discovery
  • Our Room to Grow career development programme with regular coaching sessions.
  • Wellbeing supports including –
  • Our wellbeing platform, krowkind, with always on access to tools and initiatives.
  • Mental health first aiders, in the agency or a call away.
  • A smile squad who organise agency get togethers and send treats in the post
  • 24/7 counselling and advice helpline
  • Happy to talk flexible working


We are proud to be a Disability Confident Committed (Level 1) Employer. As a Disability Confident Committed Employer we have committed to; ensure our recruitment process is inclusive and accessible, communicating and promoting vacancies, offering an interview to disabled people who meet the minimum criteria for the job and anticipating and providing reasonable adjustments as required.


Thank you for your application! Please note, we are currently closed for the holidays but please don’t let that stop you from applying, we will review your application upon our return and will be in touch week commencing 8th January 2024.