UX Designer

Mission Made

| UK | Norwich | Permanent

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Posted on 22.06.2022

Reporting to: Head of Design & Video

Managing: None at present


MISSION Made is a Production, Product & Innovation Studio that provides services to businesses within The MISSION Group; a collective of Creative Marketing Agencies across UK, Europe, North America and South East Asia. Our main capabilities are Digital Strategy, Design, Development, SEO and Video, supported by our Delivery team.


Our purpose is to provide high quality support for all our Agencies, helping them to deliver great work and make an overall positive contribution to the success of the Group.


MISSION Made embraces diversity and inclusion. We’re an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills. We are also a Disability Confident Committed employer.



  • Play a key role in our user-centred design process for websites, applications and digital communications, being hands-on with all stages of design thinking
  • Lead user research, workshops and interviews; in-person and remote
  • Carry out usability and A/B testing, interpret results and create reports and recommendations
  • Conduct site reviews and critiques. Offer suggestions and ideas for possible improvements
  • Create user personas, customer journey maps and problem statements
  • Create high fidelity wireframes, mock ups and interactive prototypes
  • Carry out user testing, analyse findings and use to iterate prototypes and designs
  • Assess and analyse data and insights from multiple sources
  • Work closely with UI Designers and Developers to ensure design decisions are clearly communicated and to facilitate seamless transition through the design and development phases



  • A minimum of 2 years’ experience in a commercial environment
  • A clear understanding of the importance of user-centred design and design thinking
  • Proficient in best practise research techniques
  • Ability to effectively communicate and collaborate with a range of stakeholders including users, clients, agencies and colleagues
  • Able to lead productive discussions and workshops
  • Expertise with wireframing and prototyping tools: e.g. Sketch, Adobe XD, Axure, Balsamiq, InVision and Adobe Creative Cloud
  • Remain up to date with the latest design trends and techniques, and be able to apply them to your work
  • Strong knowledge of digital design best practises including accessibility standards
  • Be able to understand and work within the technical and functional limitations of all platforms for which you design



  • Successful delivery of key priorities and objectives agreed as part of the development review and Room to Grow programme
  • Meeting – and ideally exceeding – a chargeability expectation of 85% of time
  • Growth in the types and scale of digital work for Agencies; for both existing and new Clients
  • Agency satisfaction with the service provided by Made. Measured using surveys and feedback collected from all stakeholders
  • All MISSION Made individuals and teams are expected to operate and perform in a way that befits our Values and Behaviours (see separate document)



  • A hybrid working model:
    • For local employees; 3 days in central Norwich office, 2 days flexible
    • For employees out of area; remote working arrangement, and encouraged to visit Norwich office at least once a quarter
  • 25 days’ holiday, increasing to 29 after 2 years’ service (plus Bank Holidays)
  • Company pension scheme – starting at 3% employer contribution, rising to 5% after 1 year)
  • Medical cash plan – including employee assist programme, contributions to dental, optical, physio etc.
  • Share Incentive Plan – Government scheme to invest in The MISSION Group shares if you wish
  • Life insurance – 4 x salary
  • Staff discounts on a range of retail and leisure providers, e.g. discount cinema tickets
  • Health and wellbeing programme
  • Company Christmas closure
  • Cycle to work scheme

Info about the Mission Group