Senior Account Manager

Populate Social

| UK | London | Permanent

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Posted on 05.05.2023

Populate Social

London / Hybrid

£Dependant on experience + Benefits



Who we are:

We’re Populate, Cardiff’s homegrown social media marketing agency. We create content for brands all across the UK and Europe, primarily focused on the B2C space. We believe in social that has impact. Not just pretty pictures and fluffy strategies; purpose, transparency, and genuine results make us tick.

Over the past 7 years, we have been guiding challenger brands, such as Mallows Beauty, as well as established names like Mercedes-Benz, Betway, Hawaiian Tropic, and The North Face, to successfully navigate and harness the power of social media. As a team of 20 dedicated professionals, we are part of The MISSION Group, a network of more than 1000 individuals spread across three continents and 18 agencies. It is an exciting time to join the Populate journey and we’re looking for incredibly talented people to join us.



What to expect

● Keeping on top of your clients’ projects; making sure they’re looked after effectively, managing both your own tasks and the core tasks of those that are also involved on the account.

● Working across various platforms such as Facebook, Instagram, Twitter, Pinterest, LinkedIn, YouTube & TikTok.

● You’ll be responsible for scheduling content using third party software and crafting engaging copy.

● Responding to social media comments on a client’s channels to enhance their communities.

● Working alongside our Paid Ads team, briefing the ads team, reviewing paid ad performance and comfortably discussing results and campaign performance with clients.

● Working alongside our Creative Team, writing creative briefs, helping with the logistics of shoots, assisting with research & idea planning, occasionally required on set.

● Keeping on top of new developments in the social industry and applying these to your work and client accounts.

● Delivering varying work from campaign planning & strategy, summarising data and results, writing reports, copywriting, engagement—both proactive and reactive, scheduling, basic social advertising, keeping on top of social trends & platforms, building landing pages, blog writing, influencer campaigns etc!

● Ensuring work is produced to the best quality, on time and within budget.

● Gain a thorough understanding of your clients’ business’ and major trends shaping their markets.

● Lots of comms with your clients—whether it’s updating them on the amazing results we’ve been generating, taking them for a coffee and catching up about their daughter’s latest escapades in the school nativity or chasing them up because we’ve been asking for the same piece of content for weeks!



The Right Stuff

● Experience and knowledge across a mix of social channels.

● Copywriting skills must be sharp with the ability to write in multiple tones of voices, able to be concise and can spot a typo a mile off

● A strategic thinker that has a strong understanding of both social media strategies and the wider marketing mix.

● A confident communicator—both in person and over the phone.

● Social is fast-paced so previous experience and proven ability to handle a busy workload, prioritise and be flexible is super important.

● You demonstrate initiative at every turn and have a real ‘can-do’ attitude.

● You smash out good work and take pride in what you do; you hiss at the ‘that’ll do’ attitude.

● Enjoy collaborating with others and working as part of a growing team.

● You’re the kind of person who is always looking for and learning from new information and experiences.



GREAT to have but not essential:

● Basic knowledge of Adobe Platforms (Illustrator, InDesign, Photoshop).

● Understanding of Facebook Ads Manager and Facebook Business Manager.

● Experience of working on multiple accounts in an agency environment is preferred.

● An understanding of Asana would be hugely beneficial.



Why Populate?

● Company bonus available, dependent on performance and company profit

● Personal development budget and dedicated development days

● 35 days holiday, including an extra day off for your birthday + Christmas Eve too

● We’re pretty relaxed here—doctors, dentist, house viewing appointments etc doesn’t have to be taken as holiday

● Commission on any new business you bring in

● Work and collaborate alongside our close-knit team full of social media experts

● No-one to look after your dog this week? We have an open-door policy for your pup from time to time as they need love too!

● Great company culture; a supportive and feedback-orientated office environment equipped with team lunches and socials

● Access to our menu of company benefits, varying from blue lens computer glasses to private medical insurance

● Company-wide retreat once a year

● Office based in the city centre

● Pension-related benefits

For more information on Populate Social