CX Consultant


| UK | Norwich or London | Permanent

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Posted on 11.01.2022

CX Consultant


Norwich or London


About Us


We’re Ethology, a Customer Experience Consultancy that helps organisations exceed customer expectations and stay ahead of the competition.

We believe Customer experience shouldn’t be complicated and that's why we challenge every touch-point to make sure it’s simple, human and useful - for the customer and the organisation.

Working with some fantastic clients, we’ve got an exciting opportunity for an experienced CX Consultant to join our team based either in Norwich or London.


The role


You will:

  • Help grow the Ethology proposition and identify new business opportunities
  • Use different research techniques to uncover customer insight across entire customer journey – on and offline
  • Offer senior consultancy to clients, identifying areas of opportunity and focus
  • Create customer journey maps
  • Apply and use your service design expertise
  • Understand the role of communications throughout the customer experience and develop comms plans accordingly
  • Develop robust and convincing client proposals
  • Work on new business pitches
  • Work with wider agency teams to innovate and create new ideas in the CX space


In Return

  • Salary £Competitive (depending on experience)
  • Company pension scheme
  • 22 days’ holiday + bank holidays
  • Additional day off for your birthday
  • Electric Car Purchase Scheme, via Salary Sacrifice
  • Health cover
  • Cycle to work scheme
  • Life insurance

Apply now

Find out more about us