Creative Workflow Manager


| UK | London | Permanent

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Posted on 11.03.2022

A bit about krow…

krow is a full-service creative communications agency working out of four UK offices. Part of MISSION, we collaborate within a network of creative agencies in 28 locations worldwide, led by entrepreneurs who encourage an independent spirit.

Our clients range from big established retailers to smaller challenger brands and charities. Giving our team the chance to do good over and above the business bottom line. We make Big Positive Impacts for our Clients that drive commercial growth, with ideas that move people to think, feel and act differently. Behind these ideas is a truly diverse culture, fuelled by passionate, sleeves-rolled up and open-minded thinkers.

It’s a no-brainer but our team are most successful when happy and fulfilled. That’s why we have many initiatives to support their development and wellbeing, including competitive benefits and family-friendly policies. With krow, it’s no egos all the way, everyone has a voice and the chance to make their own impact.

The Role

We’re looking for an ambitious self-starter to lead the Creative Services function in our London office. Developing a first-class approach to creative resourcing and management that will deliver the efficient and effective delivery of the highest creative standards from concepts to finished artwork.

This is a new role within the agency and an opportunity for the successful candidate to design, develop and build a creative services process that will transform the quality and efficiency of our output. Reporting directly into the agency’s management team, and mentoring a Creative Workflow Coordinator, this is a real opportunity for someone to make their mark in the industry as an ambitious creative services leader.

This new position will play a pivotal role in the agency’s operations and, as such, you’ll be a central point of contact within the agency and wider network for account managers, as well as the Creative, Development and Insight & Planning teams, and you’ll pride yourself on developing positive solutions-focused working relationships.

The role will involve:

  • Creative resourcing and scheduling – working closely with account teams and ECD to effectively plan creative workloads and resourcing to ensure projects are delivered successfully
  • Workflow processes and system – working with the senior leadership team to lead the implementation of new work scheduling software for the agency.
  • External resource – identifying and engaging with suitable outsource partners when resources are required, both within our group of sister companies and externally.
  • Project Management – hands-on project management on new business pitches, ensuring each stage of the creative and deliver process is planned and implemented effectively.
  • Line Management – taking responsibility for the coaching and development of Creative Workflow Coordinator, undertaking regular feedback sessions to develop and refine goals.

The successful candidate will have:

  • At least 3 years experience working in a creative services role directly responsible for managing creative resource and workflows, ideally through automated software.
  • Forward thinking, problem solving approach to all aspects of their work, displayed by a positive, proactive, can do attitude.
  • The ability to multi-task, working to agreed deadlines whilst retaining a professional approach.
  • Exceptional written and verbal communication skills with a proven track record of successfully coordinating multiple agency stakeholders.
  • Exceptional organisation skills.
  • Financial management and reporting of assigned budgets and time allowances.
  • Project management experience of multi-channel deliveries.
  • The ability to nurture talent, specifically taking responsibility for the development of a direct report.
  • A desire to lead by example in everything they do internally and externally.
  • The perfect candidate would also have some production/art buying knowledge to assist our Studio Manager when projects get busy.

Package and benefits:

  • 25 days per annum, plus 8 Bank Holidays
  • Workplace pension with employer contributions
  • Health insurance
  • Life insurance
  • 24/7 access to counselling and advice
  • Cycle to Work scheme
  • Christmas Club to help our team save for Christmas
  • Interest-free loan for travel season tickets
  • Access to our bespoke learning platform Mission Discovery
  • Happy to talk flexible working

For more info about krow