Account Manager

Story Group

| UK | Birmingham & Home Working | Permanent

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Posted on 22.07.2022

About Us

We are a creative advertising and marketing agency with over 200 effectiveness awards to our name. With 60 people across 3 offices in Edinburgh, Birmingham and Newcastle. We apply our many and varied skills across a wide range of sectors, media and marketing challenges. From long-term brand building to short-term marketing activations, we build belief by creating ideas you can advertise – not advertising ideas. But motivating ideas are always at the heart of what we do.

We’re currently looking for a confident and bright Account Manager to join our team based in Wythall, West Mids. You’ll have previous experience under your belt and a burning passion for the world of advertising with a willingness to learn and a desire to make an impact.


In a nutshell

The busy bee that makes stuff happen. The Account Manager actively manages projects and is the ‘safe pair of hands’ on any job. Externally, responsible for day-to-day delivery of projects on specific accounts. Within the agency – internal project management, time management and approvals – all to the agency standard processes.


The basics

Good communicator – written and verbal. Organised, bright and with a very keen attention to detail. Naturally good with people. Assertive, expresses opinions but tactful with it. Enthusiastic and loves

the industry.


The role spelt out

Client relationships

  • Develop good day-to-day working relationships with clients
  • Manage client expectations with aplomb, ensuring that anything that is committed to is
  • delivered
  • Get close to accounts and understand the client’s business
  • Be pro-active, drive projects, and anticipate client needs – don’t wait to be asked or told

Project management

  • Responsible for actively managing projects and not just passively ‘handling’ them – this means being 100% engaged in every aspect of a project
  • Being all over it – drive all aspects of the project: client briefing, creative briefing and creative presentation – involving relevant personnel as necessary throughout
  • Responsible for delivering projects to agreed timelines and managing resource internally as efficiently
  • possible
  • Ultimately the source of all information regarding the project that agency team members can turn to and clients can rely on
  • Working with the Account Director to manage workload efficiently each week
  • Financial management of projects, including quoting and invoicing using the agency management system

Management of time

  • Be able to write realistic timing plans for a wide variety of projects, ensuring approval form Account Director, Production Manager and others as required
  • Organise time effectively to juggle a number of projects at the same time, ensuring deadlines are
  • met
  • Be able to negotiate timings with clients to ensure appropriate amount of time for the agency to produce the best possible work and minimise resource bottle-necks
  • Communicate effectively timings and actions to clients and the internal team, highlighting any potential clashes or resource bottle-necks to the Account Director well in advance
  • Develop the ability to ‘buy time’ under the guidance of the Account Director, never over-committing to clients and protecting the agency’s ability to always respond to briefs/feedback in the most effective way

Briefs and briefing

  • Ability to interrogate client briefs and ensure absolute clarity and all information is collated in advance of internal creative briefing
  • Write clear, succinct creative briefs with clear deliverables for creative presentation and a well thought through proposition
  • Practice and develop writing creative briefs with support of Account Director and
  • Head
  • Ensure verbal creative briefings and internal review meetings happen in all instances
  • Gain approval for all creative briefs from the Account Director and, for larger projects, the client and Chapter Head


  • Embrace a spirit of entrepreneurialism and find ways to increase revenue opportunities both with existing client relationships and personal network
  • Support Account Director in maximising opportunities on accounts by developing client relationships, sounding out proactive ideas relevant to a client’s business and having a keen antenna for potential new projects
  • Find efficient ways of working across all clients

Employee Package and Benefits:

  • Competitive salary
  • 31 days holiday (increasing with length of service)
  • Salary sacrifice scheme to purchase a new electric car
  • As much coffee as you can drink (in the office)
  • Payday drinks on the last Friday of the month
  • Matched Pension (up to 5%)
  • Performance related bonus
  • Subsidised Private health care
  • Life insurance cover
  • Cycle to work scheme

More info about Story